Support
Take a look at our troubleshooting options below, or if your issues still persist get in touch with our helpful team!
Call Us
0300 302 1023
Email Us
sales@rural4gbroadband.net
Find Us
Rural 4G Broadband LTD, Unit 9 New Luckhurst Farm, Smarden, Kent, TN27 8QT
Need to troubleshoot your internet package? Follow the steps below to get you back up and running!
Step One
Make sure the WiFi is turned on in the device you are trying to use. Turn off your router for 5 minutes and turn it back on if that does not work please follow the step below. Take out your sim card for 5 minutes, out the back of the router and put back in.
Step Two
If you are still experiencing issues, please fill out the contact form below and an engineer can log in remotely to assist with your fault.
Step Three
If our engineer is unable to help while logged into your system remotely, you will need to book a time slot for an on-site visit.
Receiving Slow Speeds?
Please check the network we have supplied you with below for any issues/ maintenance on a mast in your area.
Additional Support
Please choose a support option below and our advisors can login to your system via TeamViewer. Alternatively fill in our contact form above, or give us a call and our talented technical team will be able to assist with any issues you may be experiencing.
Additional Support
VOIP Phone Support
If you require support with your VOIP phone system please click on the link below and our team willl be happy to assist you.
VOIP SupportAdditional Support
Remote Support
For us to help with your connectivity issues remotely, we will need access via TeamViewer. Once you have spoken to our support team, please follow the link below.
Remote Support